POLICIES, RETURNS & EXCHANGES
Maile & Nic prides itself on curating and creating unique and rare items. Most items are handmade. Due to their handcrafted nature; colors, patterns, and natural variations will occur from item to item. Our artisan-made products will never have two pieces that appear exactly alike. Uniquely charming, each piece is a work of art.
Due to the unique nature of our merchandise, ALL SALES ARE FINAL!
We work hard to keep our prices low and many of our items are priced well below our competitors. Because of this we cannot exchange or return any item unless it is defective. Please read all of our policies before purchasing and choose your selections carefully.
At Maile & Nic we pride ourselves on finding unique items, creating original pieces with care and providing authentic descriptions for each item. Please read all descriptions thoroughly. Please understand that the item you receive may vary slightly from the image on our website. Think of your item as an original piece of art, because it truly is. Because our pieces are created by different artisan-partners, there will be variations in their work allowing for one-of-a-kind designs.
We love happy customers! If you have received an item that is defective, or are unsatisified with the quality of your item, we will work with you to exchange for a similar item in stock (does not apply to shoes, see shoe policy below).
Shoes don’t fit? Occasionally we will allow customers to exchange unworn shoes for a like pair. In this case, the customer is responsible for return shipping to Maile & Nic, as well as shipping for the replacement pair. Exchanged shoes that show wear on the sole will be subject to charge.This is for extreme circumstances only and is at the discretion of Maile and Nic. Please email Maile@MaileAndNic.com for exchange authorization prior to return shipping.
We are a small shop. All returns and exchanges of any kind are subject to a 5% restocking fee. Thank you for understanding.
We do ship internationally. Shipping rates vary and customers are responsible for all custom/duty fees within their respective countries.
We occasionally offer discounts, promo codes, loyalty discounts, etc. These special offers may not be combined and have no cash value. All offers void where prohibited.
Contact us anytime with questions, concerns and suggestions at Maile@MaileAndNic.com.