Maile & Nic Maile & Nic
When do I pay?

You pay at the time you order your custom shoes from us. We are required to pay our artisans upfront. We will send you an invoice for your item (s).

How much are they?

The children’s line is currently $42 per pair of shoes. The women’s line starting at women’s size 5, is $65 per shoe. Shipping for the US is $6 per pair, via PRIORITY US MAIL. Shipping for Canada is $25 per pair, via PRIORITY INTERNATIONAL mail.

How long do they take?

They take 2- 4 weeks for our artisans to handcraft them. Due to the artisans varying personal schedules, it is hard to estimate the exact time. Once the shoe is finished they are sent to me by 3 day air from Guatemala. I will then ship them via PRIORTY US MAIL to you within 1 – 2 days of receiving them.

Do they stretch?

A little but not much. The woven fabric will not stretch as much as the leather. The leather sole will form to your foot over time.

Are they narrow or wide?

They are a standard width. If you would like to custom request more narrow or wide we will do our best to accommodate your custom request.

Are they guaranteed to come as pictured, in the correct size?

Absolutely yes! We have a great relationship with our artisan team and have received all inventory correctly this far.

Do substitutions for my order happen?

Absolutely not! We are committed to making sure you get the correct shoe you ordered in your requested leather finish, size and style.

Do you offer refunds on pre- ordered shoes?

No, all pre orders are final sale. Under extreme circumstances we will consider an exchange on non worn, re-sellable shoes. Pre approval for exchange must be obtained from our team and the customer would be responsible for return shipping to us, as well as the shipping to send the replacement product. No cash refunds will be given.

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